Services for visitors
We also offer full service on site. Find out more about our electronic visitor information system and what information our information stand has to offer. You will also learn about the possibilities of using the Internet on our exhibition grounds.
Information for visitors
You’ve arrived and are still looking for suitable accommodation or the right restaurant to end the evening? Our informationstand in the Events Hall can help.
There is also a “toilet for everyone” at the trade fair. This toilet is specially conceived for use by people with multiple handicaps. It is additionally equipped with a lifter and an emergency-call mechanism. This toilet is open during the regular opening hours of the current event on the trade fair’s campus.
Free WLAN access
As a registered user, wireless Internet access is available for you free of charge throughout the entire campus during the trade fair
Free WLAN on the trade fair’s campus
You will need a WLAN-capable device of your own with a Web browser function.
Please note the following details:
- To use the free WLAN, you need a WLAN-capable device with the globally common WLAN Standard IEEE 802.11 n/ac..
- When there are large numbers of simultaneous users, reception is not guaranteed at every location on the campus.
- The bandwidth per device is maximally 8 Mbit/sec. However, depending on the momentary traffic in the hall, the bandwidth may be less than this maximum.
- One user /device can go online with a mobile device for maximally 4 hours.
Premium Wi-Fi
If you need higher bandwidth, we recommend that you order our premium Wi-Fi for the highest online demands (without bandwidth restriction). A fee will be charged for this service. You may purchase it either online or in the Business Centre at Entrance West.
Karlsruhe Trade Fair makes available for its visitors an EC automat directly on the fair’s campus. The automat is located in the Events Hall at the main entrance.
This automat dispenses cash without a fee for customers with accounts at Volksbank. This is also true for customers of savings banks in the city of Karlsruhe-Ettlingen, but not for customers of savings banks outside this district or customers of other banks.
During the trade fair no cloakroom is available.
Digital lockers can be found in the entrance area (main entrance) on the left-hand side. In addition to the digital lockers, the lockers in the basement are also available. Lockers are available in the basement using a 1 euro deposit coin.
12 of 24 LiveLockers are equipped with the possibility to charge batteries of mobile devices. After opening the LiveLocker, you will find
- a 220V/16A socket to connect your own power supply units, e.g. for charging laptops or bicycle batteries, and,
- a USB type A and a USB type C socket with a combined output of 18W.
You can reserve these in advance for your stay at live-locker.com.
There is a charge of 5 euros per day for their use.
Four charging stations for electric vehicles (type 2 plugs up to 22 kW) are available to visitors to Karlsruhe Trade Fair Centre in car park P1; charging costs €6. Please note: There is a charge for access to car park P1. The charging stations cannot be reserved.
Lost and dropped off items are collected by our control room.
Phone: +49 721 3720 5222
If you do not find what you are looking for, please contact the Lost and found office of the city of Rheinstetten, Phone: + 49 7242 9514 350.
Or to the
Lost and Found Office of the City of Karlsruhe, Phone: + 49 721 133 3310.